Refund policy

Returns, Refunds and Exchanges

At Carmoods.com, we accept returns and exchanges for both defective and non-defective products. This policy applies to purchases made through our online store and is in addition to your rights under applicable consumer law.

30-Day Return Window

You may request a change-of-mind return or exchange within 30 days after receiving your order.

This 30-day window does not limit your rights or remedies for faulty, damaged, incorrectly supplied or misdescribed products under applicable consumer law.

How to Start a Return or Exchange

We will review your request and provide return instructions, including whether a prepaid return label will be provided. Please contact us before sending an item back so we can confirm the correct return address and process.

Change-of-Mind Returns

We accept change-of-mind returns within the 30-day return window when the item is unused, in original condition and suitable for resale, with its original packaging and accessories where applicable.

These conditions apply to change-of-mind returns and do not restrict your statutory rights for faulty or incorrectly supplied goods.

Return Postage for Change-of-Mind Returns and Exchanges

Customers are responsible for return postage. If Carmoods provides a prepaid return label, we pay the cost upfront and deduct it from your refund. If no prepaid label is provided, you must purchase return postage and return the items following our instructions.

Customers also pay postage for replacement items sent as part of a change-of-mind exchange.

For a direct change-of-mind exchange with no refund, we will send you an invoice for any prepaid return-label cost and the postage for sending your replacement item. If you purchase your own return postage, the invoice will include only replacement delivery.

Defective, Damaged or Incorrect Items

If your item is defective, arrives damaged or is different from what you ordered, please contact us at support@carmoods.com as soon as reasonably possible.

We may ask for photos or a short video to help us assess the issue. Depending on the issue and your rights under applicable consumer law, a repair, replacement or refund may be available.

If a return is required because of a confirmed defect, damage or our error, Carmoods will cover reasonable return postage and provide return instructions. Where a replacement is provided, we will also cover replacement delivery costs.

Original packaging is not required to seek a remedy for faulty goods.

Exchanges

We accept change-of-mind exchanges within 30 days after delivery, subject to the return conditions above and product availability.

Contact us at support@carmoods.com so we can confirm availability and provide instructions. Postage charges for change-of-mind exchanges are explained above.

The 30-day exchange window does not limit your statutory rights for faulty, damaged or incorrectly supplied goods.

Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

Approved refunds are issued to your original payment method within five business days of approval.
For change-of-mind returns, any prepaid return-label cost paid by Carmoods will be deducted from your refund.
Your bank, card issuer or payment provider may take additional time to make the funds available.
If more than seven business days have passed since your refund was approved, contact support@carmoods.com.

Sale and Discounted Items

Sale and discounted items may be returned within the 30-day change-of-mind return window if they meet the applicable return conditions.

Your statutory rights for faulty, damaged, incorrectly supplied or misdescribed goods also apply to sale and discounted items.

Items That Have Been Opened or Used

Non-defective items must be unused and in original condition to qualify for a change-of-mind return.

If an item is faulty, damaged or incorrectly supplied, contact us even if it has been opened or used. Opening the packaging or using an item does not, by itself, remove your rights under applicable consumer law.

International Orders, Duties and Taxes

For orders delivered outside Australia, customs duties, taxes and import charges imposed by the destination country may apply. These charges are determined by local authorities and are generally the customer’s responsibility unless applicable law requires otherwise.

Your Statutory Rights

Nothing in this policy excludes, restricts or replaces any consumer rights or remedies that cannot legally be excluded, including those under the Australian Consumer Law where applicable.

Where applicable law provides stronger rights than this policy, those rights will apply.