Return Policy

At Carmoods.com, we accept returns and exchanges for both defective and non-defective products. This policy applies to purchases made through our online store and is in addition to any rights you may have under applicable consumer law.

30-Day Return Window

You may request a return or exchange within 30 days after receiving your order.

How to Start a Return or Exchange

We will review your request and provide return instructions. Please do not send an item back before your return has been approved. Returns sent without prior approval may not be accepted or may be delayed.

Non-Defective Returns

We accept change-of-mind returns within the 30-day return window when the item is unused, in original condition, and suitable for resale, with original packaging and accessories where applicable.

Return shipping for non-defective/change-of-mind returns is the customer's responsibility. Please use a tracked shipping service and keep your tracking information until the return has been completed.

Defective, Damaged or Incorrect Items

If your item arrives defective, damaged, or different from what you ordered, please contact us as soon as possible at contact@carmoods.com.

We may ask for photos or a short video to help us assess the issue. If a return is required because of a defect, damage, or our error, Carmoods.com will cover the reasonable return shipping cost and provide instructions for the return.

Exchanges

We accept exchanges within the same 30-day period for both defective and non-defective products, subject to the applicable return conditions and product availability. Contact us before sending the item back so we can provide the correct instructions.

Refunds

After the returned item is received and inspected, we will confirm whether the refund has been approved.

Approved refunds are issued to the original payment method within 5 business days of approval.
Your bank, card issuer, or payment provider may take additional time to make the funds available.
If more than 7 business days have passed since your refund was approved, contact us at contact@carmoods.com.

Sale and Discounted Items

Sale and discounted items may be returned within the 30-day return window if they meet the applicable return conditions.

Items That Have Been Opened or Used

Non-defective items should be unused and in original condition to qualify for a change-of-mind return. If an item is defective, damaged, or incorrect, contact us even if the packaging has been opened so we can assess the issue.

International Orders, Duties and Taxes

For orders delivered outside Australia, customs duties, taxes, and import charges imposed by the destination country may apply. These charges are determined by local authorities and are generally the customer's responsibility unless applicable law requires otherwise.

Your Statutory Rights

Nothing in this policy excludes, restricts, or replaces any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase. Where applicable law provides stronger rights than this policy, those rights will apply.

Contact

Carmoods.com
705A/112 Goderich Street
East Perth WA 6004
Australia
Email: contact@carmoods.com
Phone: +61 452 563 271
Monday–Friday: 9:00 AM–5:00 PM AWST