Return & Refund Policy

At Carmoods, your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns and exchanges for both defective and non-defective products.

Return Period

You have 30 days from the date you receive your order to request a return or exchange.

How to Start a Return

To initiate a return, please contact us at contact@carmoods.com with your order number and reason for return. Once your request is approved, we will provide you with a return shipping label and detailed instructions on where to send your item.

⚠️ Please note: Items returned without prior authorization will not be accepted.

Conditions for Returns

  • Items must be returned in their original condition, with all packaging and accessories.
  • For non-defective items, the product must be unused and in resalable condition.
  • For defective, damaged, or incorrect items, please notify us immediately upon delivery so we can resolve the issue promptly.

Exchanges

If you would like to exchange your item, the fastest way is to return the product you have. Once the return is processed, you can place a new order for your preferred item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

  • If approved, your refund will be processed back to your original payment method within 5 business days.
  • Please note that your bank or credit card provider may take additional time to post the refund.
  • If more than 7 business days have passed since your refund approval and you have not received it, please contact us at contact@carmoods.com.

Frequently Asked Questions (FAQ)

Q1: Who pays for return shipping?

  • Carmoods.com covers the return shipping costs.

Q2: Can I return sale items or discounted products?

  • Yes, sale items can be returned within the same 30-day return period, provided they meet the return conditions.

Q3: Can I return opened items?

  • Opened items can only be returned if they are defective, damaged, or incorrect. Non-defective items must remain unused and in original condition.

Q4: How long does it take to get my refund?

  • Refunds are usually processed within 5 business days after approval, but your bank or payment provider may take longer.

Q5: Can I exchange instead of refund?

  • Yes. If you’d like a different product, you may return the original item and place a new order.